This is a charity grotto run by The Hospice of the Good Shepherd, who receive 100% of the ticket price. The grotto is located in our undercover canopy area, so please wear warm clothing as it may get a little chilly.

The grotto opens 11.00am Saturday 30th November and will run until Monday 23rd December. Online booking in advance is essential to avoid disappointment.

Please note:

• Each 15 minute slot will have multiple children booked in - the time slots are simply a guide to reduce queue times for you. Please arrive at the start of your time slot.
• Advanced booking is essential – book now to avoid disappointment.
• Times slots for ALL Santa's Grotto sessions must be purchased in advance.
• All adults, children and infants must have a valid ticket to enter the Grotto
• Tickets will be sent to you via email, please check your junk emails if you cannot find your tickets.

On the day:

Please arrive at the beginning of your time slot to ensure all children have the opportunity to see Santa within their estimated slot.

Tickets can be presented via a paper e-ticket, or on smart phones and tablets.

Refund policy

Christmas Charity Grotto tickets are non-refundable.

This is a charity grotto run by The Hospice of the Good Shepherd, who receive 100% of the ticket price. The grotto is located in our undercover canopy area, so please wear warm clothing as it may get a little chilly.

The grotto opens 11.00am Saturday 30th November and will run until Sunday 23rd December. Online booking in advance is essential to avoid disappointment.

Quiet time sessions will operate on Tuesday 17th and Wednesday 18th December from 4.30pm-6.30pm.  The experience will offer fewer visitors per session, twinkling lights turned off and music on low.

Please note:

• Each 15 minute slot will have multiple children booked in - the time slots are simply a guide to reduce queue times for you. Please arrive at the start of your time slot.
• Advanced booking is essential – book now to avoid disappointment.
• Times slots for ALL Santa's Grotto sessions must be purchased in advance.
• All adults, children and infants must have a valid ticket to enter the Grotto
• Tickets will be sent to you via email, please check your junk emails if you cannot find your tickets.

On the day:

Please arrive at the beginning of your time slot to ensure all children have the opportunity to see Santa within their estimated slot.

Tickets can be presented via a paper e-ticket, or on smart phones and tablets.

Refund policy

Christmas Charity Grotto tickets are non-refundable.

An enchanting Christmas experience ideal for pre-school aged children. Enjoy a homemade biscuit and drink in the Coffee Shop, before travelling to the magical grotto to meet Santa, listen to a story and receive a special gift.

£11 per child (includes a small gift)

£1 per adult

All children and adults must have a valid ticket for this experience.

Online booking essential

PLEASE NOTE:

• Tickets will be sent to you via email, please check your junk emails if you cannot find your tickets.
• The appoximate experience duration is 60 minutes
• Meet in the coffee shop at your allocated time-slot before walking down to Santa’s Grotto
• Advanced booking is essential – book now to avoid disappointment
• Suitable for children aged 5 and under

Refund Policy:

 Tickets are non-refundable.